Quick reply: I did.

Extended reply: Any individual who has a brand, id, persona or solution that has advanced absent from its genesis ought to look at it.

We designed the Grapevine AI manufacturer since we thought we ended up strictly B2B, providing with the normal Organization SaaS top rated-down approach, a la Salesforce. Focus on CEOs, CROs, directors of product sales, and so on., go after more time revenue cycles, but want a single customer with 3,000 salespeople. As an alternative of offering to 3,000 salespeople all with various needs of what our merchandise must do upcoming.

Following speaking with 500-additionally salespeople and interviewing in excess of 1,200 persons across customer-struggling with positions, we needed the capacity to also market base-up to the individual consumer. And then scale upwards via item-led growth. Unfortunately, the just one point we heard consistently was that Grapevine AI lacked identity and character and instilled minor have faith in or intrigue.

Related: 5 Powerful Pre-Launch Strategies for Your Next eCommerce Brand


I started out to doubt the viability of our brand’s means to hook up with our probable prospects

This was shocking, to say the minimum, as I beloved the name Grapevine. The origin tale was true, relatable and showcased how I didn’t have the time or means to talk to my wife’s college or university close friend for her new husband’s, aunt’s or 2nd husband’s name. In other words, I had no notion how to faucet into the grapevine, nor did I have ample drive to navigate through it.

So I named it Grapevine AI and established out on a mission to establish the 1st AI that makes use of voice to make certain I by no means experienced to go by way of the grapevine at any time yet again. A personal assistant that would make it possible for me to seize all the particulars I understood I necessary to develop much better interactions. Technological innovation that would ensure I could recall them any place in the earth and at a moment’s see.

Because we were altering our gross sales approach to go immediately after personal consumers and scaling upwards by means of companies, we established out to produce a additional nuanced model. A brand name we could personify. We necessary a thing that captured the nostalgia of becoming connected to easier moments. When you realized every person around you and you realized them properly. Some thing to overcome the impending social crisis we’re experiencing, where by we accumulate connections across social media platforms. Exactly where you know every person but you know no person. So we came up with Riley, and we’re positioned to prevent this.

Similar: Top 10 Factors to Rebrand Your Business enterprise (Infographic)

Moreover standing for Romantic relationship Insights and Language Extraction, Riley is a gender-neutral name that will properly embody our product’s technology. At the same time, presenting a quirky, identity-stuffed specialist marriage-creating knowledge. Additionally, we imagine making an assistant that will empower our community to reside the Lifetime of Riley — an existence marked by luxury and carefree attitudes.

We began the transition by strategically determining what we wanted the brand name to talk. Our brand platform necessary to express the next humanistic attributes: trusting, clever, quirky, distinctive, friendly, nominal, delighted and edgy. We developed a color palette that conveyed a sleek, higher-conclusion, experienced yet approachable product or service.

So, we also needed a new title. And in this working day and time with urls and limited open-place of names, it was a large task to appear up with a new name, to say the least. We created a short record of about 75 names around a few devoted naming sessions. We whittled all those 75 down to two dozen by executing some uncomplicated trademark lookups and continually inquiring our crew what resonated ideal with them. We are the brand, and the model encompasses who we are and what we’re constructing. So it was vital to preserve the total crew involved. In advance of lengthy we had been comparing every little thing to the identical five or six names. We made a decision to perform a study amongst our early supporters. These on our waitlist, and folks who experienced small to no consciousness of our solution. If you want a template of the survey, truly feel absolutely free to attain out to me. Following 250 responses, we experienced our name. Riley. And we beloved it.

Our emblem is multi-intent yet summary. Men and women see what they want to see: a helpful robot smiling at you, Tom Cruise sporting aviators, a smiley encounter, and so on. We connect with our brand the buddies, and glance at it as a bird’s-eye perspective of two individuals embracing every single other. The logo is directly connected to our tailor made treatment method of the name Riley. Both of those illustrate currently being connected to each and every other, filling the gaps and a circular, shifting ahead motion. This indicates that relationships are never ever-ending journeys that you consider alongside one another with Riley.

I considered rebranding at this kind of an early phase would be a headache and frequently questioned why startups would ever pivot in this kind of a way. But after our procedure, landing on a name we adore, a model that has already been explained as a potential billion-dollar manufacturer, we are confident this work out presents us the legs to stand (and run) into our brand’s long run. I now see the necessity of the discomfort we went as a result of. And, I am so happy we experienced the option to do this pre-launch. I will reiterate a little something a pal of mine the moment instructed me: if there is any question, there is no question. In other text, if you think you need to make a change, a alter ought to be created.

Relevant: What is actually In A Title: Five Items To Consider When Rebranding A …

Copyright 2022 Entrepreneur.com Inc., All legal rights reserved

This short article initially appeared on entrepreneur.com