Who Decides Good Customer Service?

Edna B. Shearer

“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I heard as a kid on my first trip to an ice cream parlor near where my grandmother lived. Back then, there were no special people or computer programs needed to determine whether or not […]

Introduction to the Currency Market

Edna B. Shearer

Although we may not be aware of it, the currency market has a deep impact on our everyday life, from the most obvious currency exchange we have to do when visiting a foreign country, to the way our goods prices and sometimes even salaries fluctuate due to the variance of […]